Skip to main content

Installation in the Article - Common Errors

Troubleshooting Logora Installation on Your Articles: A Practical Guide​

When installing Logora to enhance your articles with interactive discussions, issues may arise, particularly during code insertion into your content. Here’s a step-by-step guide to diagnose and resolve these common issues.

Verification Steps:

  1. Presence of JavaScript Code (embed.js)

    • Ensure that the embed.js file is properly loaded. You can verify this in the "Network" tab of your development console, unless this is handled server-side.

  2. Configuration of logora_config

    • Check that the logora_config object is present in your code and contains all the necessary information. Ensure the values are correctly defined according to your needs.

  3. Verification of the Container (logora_synthese or logora_embed)

    • Confirm that a logora_synthese or logora_embed container is present on your page. This container should be correctly linked to the appropriate configuration object. Verify that the data-object-id attribute matches the name of the configuration object used.

  4. Inspection of Console Messages

    • Open your browser's console and filter messages for the [Logora] tag. If error messages appear, follow the provided instructions. These messages can often be linked to incorrect article metadata. For example, if the article is too old, we do not retrieve it for performance reasons.

  5. Verification of the Call to render.logora.fr

    • Ensure the call to render.logora.fr is successfully executed. You can also verify this in the "Network" tab of the console.

  6. Analysis of the Response from render

    • Finally, examine the response of the call to render. Ensure the debate or consultation is correctly returned. If the "content" or "html" fields are empty, it is likely a problem on Logora side.

  7. Association of a Debate or Activation of Comments

    • Verify that your article or consultation is associated with a Logora debate or that comments are activated in your administration area.

Conclusion:​

If, after following all these verifications, the issue persists, it may be a problem related to Logora. In this case, we invite you to contact our technical support for further assistance.